Once you have placed your order, you will receive a confirmation email. Please take the time to check the despatch and delivery times, as well as checking that all items are correct. You will receive a second email once your order has been despatched for delivery, which will include tracking details.
If you didn’t receive your order confirmation email, please check your junk/spam folder. It could be that your email address is incorrect. If you ordered through your account, log in and check that your email address is correct. If you cannot locate this email, then please contact our Customer Service team.
You will sometimes find that items appear in the catalogue but are not available on the website. Occasionally when we do not have goods in stock, we will remove them from the website temporarily to avoid disappointment. Once the goods are back in stock, they will reappear on the website.
In the unlikely event that the item you have ordered is not in stock, we will contact you to let you know of the delay.
You can track your order by logging into My Account and clicking on ‘order tracking’. In the top right-hand corner you will see the carrier details, a tracking ID number and a link to the carrier's website.
If you have ordered through a guest account you will not be able to track your order through your account and will need to go directly to the carrier’s website with the tracking number on your despatch email.
If your order has been despatched that day, the tracking details won’t appear on the carrier website until around 6pm that evening, when the goods are scanned in at the carrier's depot.
To amend or cancel your order please contact Customer Services.
You may still see a pending payment after your order has been cancelled, this will be removed a few days after the cancellation. If your order has already been despatched we will try to recall the parcel from our carrier but you may have to return the parcel to us. Parcels can be refused at the point of delivery, this will automatically return them to us. If this is the case please let us know so that our returns team can prevent it from being re-shipped.