Delivery Policy

Delivery Charges And Timescales

The standard cost of delivery to the US is $10. Orders which exceed 30kg or 1.5 metres may have a further charge applied, however, we will contact you before despatch should this apply to your order. To ensure that we are able to contact you, please check that your personal details in My Account are up-to-date.

For delivery to the US, please allow 4-6 working days from despatch. If you live in a major city, your parcel should arrive within 4 working days; however some more remote areas may take up to 6 working days to be delivered. We would therefore ask that you wait the full 6 working days before contacting us about your order. The above lead time is an estimate of delivery providing that the items you have ordered are in stock. To get a more accurate estimate of the delivery lead time please refer to the individual product page.

The UK carrier company, DPD will be responsible for the first leg of your parcel’s journey, from the UK to North America. Your parcel will then be passed onto a local courier and will be delivered directly to your door according to standard delivery procedures.

For delivery information on other international destinations please refer to the following Delivery Table.

Tracking Your Order

You will be informed of a parcel tracking number when your order is despatched, and can track the progress of your delivery here. Very occasionally this tracking number will change once your parcel is passed on to the local courier company, so if you find your tracking number does not work please e-mail our Customer Services team who will confirm the correct tracking number for you.

If you’re not around to take delivery of your parcel, the courier will leave a calling card with information about how to rearrange your delivery or pick your parcel up.

Tax and Import Duties

Although shipments from the UK to the US of <$800 are usually exempt from US import taxes, duties and handling fees, shipments that are over $800 may incur these charges, levied by U.S Customs and Border Protection as parcels enter the country. Should these charges be payable then the consignee (parcel recipient) is responsible for payment and failure to do so may cause a delay in receiving your parcel. Failure to accept these charges may result in Cotswold Outdoor incurring additional expense to return the goods to the UK, and we reserve the right to subtract these monies from any refund due. Cotswold Outdoor has a legal requirement to declare the full value of the goods, excluding shipping, on any parcels destined to leave the EU, and it is a criminal offence to falsify this data in any way.

Further information can be found on the U.S. Customs and Border Protection website*.

A useful tool to calculate the charges likely to be levied by US Customs and Border Protection on imported goods can be found at the Border Buddy website*.

When shopping on our US site all the prices exclude VAT. The price you see whilst shopping with us online, is the final price you pay.

If you still haven't found the information you are looking for, please do not hesitate to Contact Us.

*Please note that Cotswold Outdoor is not responsible for the content of external websites.

US Food & Drug Administration - Food Legislation

The US Food and Drug Administration (FDA) has recently made changes to legislation relating to the importing of food into the USA and we regret that we are unable to despatch food products at this time.

International Deliveries

  • For international deliveries, please refer to our International Delivery Table.  
  • All delivery charges and timings are subject to change without prior notice.

Delivery restrictions

Unfortunately we are unable to deliver gas, knives and axes internationally. Some larger items, such as tents, large rucksacks and luggage cases, may also have restricted delivery.